Your funeral home01 23 45 67 89

Practical guide

A death has just occurred. Here is, step by step, what will happen.

1

You call us

At any hour. We listen, tell you what to do right away and what can wait until the morning.

2

We take care of your loved one

Transfer to the funeral home or care at home, depending on your wishes and the circumstances.

3

We meet to organise

At the funeral home or at your home: the ceremony, the date, the choices, and the written quote before anything is decided.

4

We stay by your side

On the day of the ceremony, and after: the monument, the thank-you cards, the questions that come later.

Chapter 1

Our commitments

One person, from start to finish

The same advisor answers your questions, organises the funeral with you and stays reachable afterwards.

A detailed written quote, free of charge

Drawn up on the regulatory model quote, line by line: what is compulsory, what is optional, nothing added without your agreement.

Your wishes, and theirs

Burial or cremation, religious or civil ceremony, music, words, flowers: we follow what you decide.

The paperwork, handled

Death registration at the town hall, permits, cemetery or crematorium: we take care of the formalities that can be done for you.

Chapter 2

Our services

Every service is set out in a free, detailed written quote before anything is decided.

Organising a funeralFrom the first call to the day of the ceremony, one advisor organises everything with you.Day and nightReligious or civil ceremonyIn a place of worship, in our ceremony room or at the graveside: a ceremony that resembles the person.On the dayCremationBooking the crematorium, the ceremony before cremation, and the choices for the ashes.Before the ceremonyFuneral roomsPrivate rooms where family and friends can come to say goodbye, at their own pace.Every dayMonuments and vaultsHeadstones, engraving, vaults, plaques and the upkeep of a family grave.By appointmentFuneral contractWrite down your wishes and plan the financing of your funeral, so your close ones do not have to.By appointment
See all our services

Chapter 3

Before the meeting

The organisation meeting takes place at the funeral home or at your home. It usually takes a little time: we go through each choice calmly, and you leave with a written quote.

Documents to gather

  • The identity card or family record book of the deceased
  • The medical death certificate
  • Any written wishes or funeral contract
  • The cemetery plot deed, if there is a family grave

Chapter 4

Families testify

Testimony

"Called at two in the morning, they came within the hour. Calm, kind, and everything was explained."
The family of Jean M.Burial

Testimony

"The quote was clear, nothing was pushed on us. The ceremony looked like my mother."
Claire D.Cremation

Testimony

"My father had signed a funeral contract years ago. They found everything and followed his wishes to the letter."
Philippe R.Funeral contract

Chapter 5

Your questions

Someone has just died. What should I do first?
Call us, at any hour. A doctor must first certify the death. We then tell you what needs to be done right away and what can wait until the morning.
Am I free to choose the funeral home?
Yes, always, including when the death occurs in a hospital or care home. Nobody may solicit you at home or in a hospital to offer funeral services.
How much does a funeral cost?
It depends on your choices. We give you a detailed written quote, free of charge, on the regulatory model, which separates compulsory services from optional ones. Our model quotes are available at the funeral home and filed at the town hall.
Can we see our loved one before the ceremony?
Yes, in our funeral rooms or at home depending on the circumstances. We agree with you on the visiting times.
What happens to the ashes after a cremation?
They are placed in an urn, then in a cemetery, a memorial garden or scattered in nature, under conditions set by law. They may not be kept at home.
My parent had a funeral contract. What should we do?
Call us with the contract or the name of the insurer if you have it. We contact the insurer and follow the wishes recorded in the contract.

Chapter 6

Contact

For a quote, a funeral contract, a monument or a question. In case of a death, call us rather than writing: someone answers day and night.

In case of a death, call

01 23 45 67 89

Opening hours

Office
Monday to Saturday, 9 a.m. – 6 p.m.
Visits to the funeral rooms
Every day, 9 a.m. – 7 p.m.
Telephone
Day and night

You are free to choose your funeral operator, even when the death occurs in a hospital or care home.

Write to us